Vanguard 86 and Aircall Partnership

Vanguard 86 and Aircall

Cloud-based communication for teams and customers, seamlessly integrated with HubSpot.

At Vanguard 86, we choose our partnerships carefully, hand-picking the leading solutions and companies to optimise our processes. That’s why we work with Aircall, a market-leading integrated phone system for sales and support teams.

Our partnership with Aircall is a testament to our commitment to excellence and our belief in leveraging the best tools in the industry to provide growth solutions for businesses.  

HubSpot calling software

What
is Aircall?

Aircall is a phone communication platform that uses cloud-based technology, meaning there’s no need for physical desk phones. You can set up your entire team, no matter where they’re based to benefit from performance insights and improved productivity.

Why do I need call tracking? 

Aircall call tracking metrics can be a great way to improve your customer service and sales processes.  Metrics that can be used to provide insights into aspects of a customer experience. In turn, this helps us understand our customers that little bit more. 

Call monitoring

Aircall monitors your team's performance with advanced call monitoring and coaching functionality. You can develop your team faster and improve customer calls right away, eliminating the guesswork. 

Call routing and IVR

Aircall enables you to adjust routing rules and Interactive Voice Response (IVR) to ensure callers are instantly connected with the right team, based on availability.

Efficient communication

Aircall speeds up your pipeline with Power Dialer, Click-to-Dial, and real-time coaching. By integrating with your other business tools, you can streamline workflows and achieve more seamless customer journeys.

Collaboration from anywhere

Aircall allows your team to stay connected from any location, whether remote, hybrid, or in the office. This facilitates team collaboration and accelerates productivity, ensuring everyone is on the same page. 

Easy to use

With no need for hardware, Aircall is quick and easy to set up. You can also sync between your other business tools, including HubSpot, Salesforce, Microsoft Teams, Shopify, and more.

Why Aircall is the perfect partner with HubSpot

Aircall is the most installed telephony partner on the HubSpot Marketplace, with over 10,000 installs. Aircall integrates with the following HubSpot features: CRM - company records, contact activity, deals, and reporting dashboard. Marketing - workflows. Sales - calling, custom reporting, and deals. Service - phone support and ticketing.

Automatic call logging

With HubSpot and Aircall working together, you can eliminate the need for manual data entry. The integration will automatically capture all inbound calls, outbound calls, missed calls, voicemails, and SMS, logging them into HubSpot Contacts, Companies, Deals, and Tickets.

Personalised insights and outbound dialing

Aircall will automatically pull data from your HubSpot CRM, including Contacts, Companies, Deals and Tickets. This will increase the efficiency of your outbound calling, using Aircall’s optional Power Dialer and click-to-dial features.

Workflows and reporting

To automate follow-up emails and other post-call tasks, you can build HubSpot workflows based on call information. This will save valuable time, automating the entire post-call and post-text process. 

Smartflows

Smartflows offer an intuitive way to build and manage call flows. You can add widgets, including audio messages, voicemails, time rules, and waiting music to create a better user experience for customers. 

Conversational intelligence

Using the native AI in Aircall, you can easily view call and voicemail transcriptions. You can also leverage Tracked Terms from your transcripts to be actioned via HubSpot workflows.

Aircall and HubSpot

Why work with Vanguard 86 for Aircall?

As avid Aircall and HubSpot users, we use these systems daily, which means we can assist with your onboarding and setup. Remove the guesswork and get operational faster, making the most of your investment. Ready to upgrade your call tracking?

Talk to us about a product demo and get started with Aircall

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